Refund Policy

Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item.
Your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Request a refund

Simply send an email to contact@kooliwi.com to request a refund.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, contact us at the following address: contact@myrnova.com.

Shipping
To return your product, please email your request to contact@kooliwi.com. We will send you the necessary instructions.