Return & Refund Policy

📄 Return & Refund Policy — Nuviana™

Last updated: 08 December 2025

We want you to be fully satisfied with your purchase.
This Return & Refund Policy explains your rights and how to request a return.

You have the right to return products within 30 days of receiving your order, in accordance with UK consumer protection laws.

To be eligible for a return:

Due to hygiene and health protection rules, opened or used beauty/body-care products cannot be returned unless defective.

To request a return, please contact us:

📞 +44 20 3966 1234

Include your order number and reason for return.
We will provide return instructions and a UK return address.

Return shipping costs may apply unless the product is faulty or incorrect.

We do not offer direct exchanges.
If you want a different product, please request a refund and place a new order.

If your item arrives damaged or faulty:

We will arrange a quick replacement or full refund at no additional cost.

Once we receive and inspect your returned item:

Delivery fees are not refundable unless the product was faulty or incorrect.

If you haven’t received a refund yet:

We will assist you immediately.

You may cancel an order before dispatch.
Contact our support team as fast as possible with your order number.

If already shipped, please follow the standard return process.

If you have any questions about returns or refunds:

📞 +44 20 3966 1234

📍 Havanup — 135 Rue d’Antrain, Rennes, 35700, France