Terms & Conditions

📄 Terms & Conditions — Nuviana™

Last updated: 08 December 2025

These Terms & Conditions (“Terms”) govern your use of the Nuviana™ website and any purchase made through it. By accessing or purchasing from our website, you agree to these Terms.

The website Nuviana™ is operated by:

Havanup
135 Rue d’Antrain
Rennes, 35700
France

Email: contact@nuviana.com

Phone: +44 20 3966 1234

1. Use of Website

By using our website, you confirm that you:

  • Are at least 18 years old

  • Provide accurate and complete information

  • Do not misuse our website in any harmful or fraudulent way

We reserve the right to refuse service to anyone for any reason at any time.

2. Products

We specialise in wellness and body-care products.
Product descriptions, images, and pricing are updated frequently for accuracy. However:

  • Colours, textures, and packaging may slightly differ from photos

  • Availability may be limited and can change without notice

All products are intended for external use only. Always read product instructions and test on a small area before use.

3. Pricing & Payments

All prices are displayed in GBP (£) and include UK VAT where applicable.
We accept major secure payment methods (Visa, Mastercard, PayPal, etc.).

We reserve the right to modify prices at any time, but changes will not affect orders already accepted.

4. Shipping & Delivery

We deliver to the United Kingdom only.
Estimated delivery time: 2–5 business days.

Shipping fees are displayed at checkout before payment.

Delays due to customs, couriers, or external factors are not our responsibility but we will always assist customers in tracking their orders.

Full details: See “Shipping Information” page.

5. Returns & Refunds

We offer a 30-day return policy from delivery date, in compliance with UK consumer law.

To be eligible for a return:

  • Product must be unused, unopened, and in original packaging

  • Proof of purchase required

Some items may be non-returnable for hygiene reasons if opened.

Full procedure & conditions:
See “Return & Refund Policy” page.

6. Order Acceptance

After ordering, you will receive an email confirmation.
We reserve the right to cancel orders if:

  • Products are unavailable

  • Payment is not authorised

  • Fraudulent or suspicious activity is detected

If an order is cancelled, a full refund will be issued.

7. Personal Data & Privacy

Your data is used only to process your order, improve our service, and comply with legal obligations.

For full details, please see our Privacy Policy (UK GDPR compliant).

8. Intellectual Property

All trademarks, logos, product names, images, and content on this website are the property of Havanup.
Any reproduction without permission is strictly prohibited.

9. Liability

We are not liable for:

  • Delays or delivery failures outside our control

  • Any harm caused by misuse of products

  • Minor variations from product images

Our maximum liability is limited to the price paid for the product.

10. Governing Law

These Terms are governed by the laws of the United Kingdom.
Any disputes will be handled by UK courts.

11. Contact

If you have any questions about these Terms:

📩 Email: contact@nuviana.com

đź“ž UK Phone: +44 20 3966 1234

📍 Address: 135 Rue d’Antrain, Rennes, 35700, France